AAR CORP Corporate PC Support in WOOD DALE, Illinois
Title: Corporate PC Support
Location: United States-Illinois-Wood Dale
Job Number: 7682
AAR is a leading provider of aviation services to the worldwide commercial aerospace and government/defense industries. AAR combines a close-to-the-customer business model with a broad menu of capabilities to help customers operate more efficiently, lower costs and maintain high levels of quality, safety and service. We are a financially stable, dedicated partner with an enduring commitment to innovation, execution, continuous improvement and customer value. At AAR we are committed to doing it right, and we have built our core values based on that premise.
- Working under the direction of the Sr. LAN Manager, this individual is responsible for interfacing with users and interacting with other IS Department personnel in the continual enhancement of the IS environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Troubleshoot problems reported to the Help Desk in the following areas:
Desktop/laptop troubleshooting, repair and deployment
Basic Laserjet printer troubleshooting and repair
Various Applications including Microsoft Office and Oracle Applications
Printing from any of the applications available to the user -
Login or sign-on to the Microsoft Network or Microsoft Exchange E-Mail
Assist the user community in increasing self-sufficiency by desk-side application help or putting the user in contact with the Training Coordinator for structured training as needed
Assist other IS Departments in further refinement and enhancement of the office environment by virtue of their day to day contact with the user community
Process User Access Request security forms according to ISO and SOX standards
Update and maintain database for Action Request forms
Utilize Infrastructure database/AAR Ticketing System
Generate and distribute daily reports for IS management
All other duties as assigned
Commitment to company values and ethics
Dependability: personally responsible, completes work in a timely manner, and performs tasks accurately
Motivation: must maintain a positive attitude and strong work energy
Communication: excellent interpersonal and oral and written communication skills
Organization: very detail oriented and always comes prepared
Initiative Strong judgment and decision making
Problem Solving: ability to develop and implement new ideas to improve processes
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
2 to 4 years previous experience
EDUCATION and/or EXPERIENCE:
- Associates degree (A.A.) or equivalent from two-year college or technical school; or four years related experience and/or training; or equivalent combination of education and experience.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be regularly required to sit, stand, bend, reach and move about the facility.
The environmental characteristic for this position is an office setting.
Candidates should be able to adapt to a traditional business environment.
We offer a comprehensive benefits package, including medical/dental/vision/life/and AD&D insurance, 401(k) savings plan, vacation and personal/sick plan, as well as, opportunities for professional development and growth. Our newly remodeled Wood Dale office also has an on-site cafeteria and fitness center.
If this sounds like the right opportunity for you, please apply through the career section on www.aarcorp.com.
Equal Opportunity Employer Minority/Female/Disability/Veteran