AAR CORP INL Quality Assurance Specialist (SCA) in PALM BAY, Florida

Title: INL Quality Assurance Specialist (SCA)

Location: United States-Florida-Palm Bay

Job Number: 3493


Provide Quality Assurance inspections of all INL operational procedures to ensure compliance and standardization. Investigate and review customer issues and complaints and work with staff for professional resolution. Review all data obtained during all quality assurance activities to ensure consistency with company policies and procedures within INL.


  • Develop new approaches to solve problems identified during quality assurance activities.

  • Prepare and present technical and program information to the INL management team.

  • Maintain a working knowledge of government and industry quality assurance codes and standards.

  • Lead investigations into customer complaints regarding quality, ensure systems are in place to address customer quality issues, returns, complaints.

  • Continuously develop and improve the adequacy of existing Quality Assurance procedures and processes.

  • Establish, track, analyze, & report on key quality metric to meet quality requirements within the contract PMF framework.

  • Perform routine OCONUS travel and within CONUS travel as required.

  • Must be willing to relocate.

  • Position requires a U.S. Department of State Moderate Risk Public Trust (MRPT).

  • Perform other duties as assigned.


B.A./B.S. degree from a four-year college or university or equivalent experience.


  • Minimum three (3) years Quality Assurance experience.

  • Proficient in Microsoft Office (Word, Excel, Access, Powerpoint Project and Visio).


  • Experience in international contracts support.

  • Understanding of aviation related quality assurance programs.

  • Prior Department of State INL support experience



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.


  1. Focus on Results - Able to plan and organize work to achieve goals; achieves targeted results with minimal supervision; is accountable for own actions.

  2. Communications - Possess excellent verbal & written communications skills; Provides timely, well organized verbal & written information that is audience appropriate; listens attentively to others and retains/processes information.

  3. Teamwork - Builds alliances, partnerships & collaboration with others including those different from him/her; deals tactfully with others; assumes helps with a variety of team roles.

  4. Strategic Planning & Decision-Making - Develops strategic short & long term plans; arranges priorities, distinguishing urgent, important and unimportant in order to meet goals & deadlines; consults & collaborates with appropriate people.

  5. Initiative & Innovation - Generates new ideas personally & encourage team to do the same; stays up-to-date on technology & approaches to work; provides creative solutions & input when faced with challenges.

  6. Interpersonal Relationships - Builds effective relationships with internal & external customers; ability to work independently and coordinate work with others; resolves conflicts in a professional manner.

  7. Quality & Safety - Adheres to all safety & security policies and regulations; demonstrates quality work that is accurate, thorough & efficient.

  8. Continuous Improvement - Examines personal & organizational processes, promotes opportunities for improvement; analyzes successes & failures to learn and improve.

  9. Training & Development - Completes required & suggested training; shows eagerness and capacity to learn; receptive to coaching & feedback.

  10. Integrity - Committed to passionately and consistently promoting a professional culture that is trustworthy, honest, socially responsible, and where differences are respected and valued.

  11. Performance Management - Sets clear expectations & direction for staff; achieves team results consistently; coaches staff to improve; is a positive role model

  12. Expense Management - Plans budget appropriately, uses sound judgment; analyzes operation for improving expense efficiency; demonstrates knowledge of financial process & results.

  13. Leadership - Builds commitment to team, company, mission & customer through effective & frequent communications; promotes an environment of trust; fosters a respectful, energetic & positive work culture.

Equal Opportunity Employer Minority/Female/Disability/Veteran