AAR CORP Rep, Customer Service in MIAMI, Florida
Title: Rep, Customer Service
Location: United States-Florida-Miami
Job Number: 7929
Achieve customer satisfaction through efficient order processing and prompt resolution of after- sale customer requests and issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES
-Issue and process all orders for traditional sales including making all backlog and location changes, corrections and adjustments as necessary before shipping order/stock transfer off the system.
Acknowledge order to customer
Liaise with product line, marketing and consignment personnel on order service related issues.
Communicate with product lines and contract services for PO/RO due dates so accurate data is in system.
Work with warehouse, QC, shipping personnel to ensure orders and transfers are processed in time. - Work with inbound QC to ensure smooth transition of inbound RO/PO/stock transfers to outbound QC when required for an outbound order/stock transfer - Communicate shipping notification to customer - Oversee customer warranty claims process - Prioritize the workload within the QC to ensure ship dates are met - Monitor order backlog to ensure timely deliveries - Works with marketing/product line personnel to ensure the backlog is being monitored within each group and updated accordingly. - Liaise with warehouse manager on any warehousing issues. - Receive, research, and answer customer complaints-coordinate the complaint with sales, product lines, QC, warehouse, and accounting department. - Receive, research, and answer customer inquiries regarding sales orders, invoices, shipping data, and paperwork. - Update and maintain customer master list. - Routes calls to proper personnel. - Works with Credit Department on warranty issues and order disputes. - Investigate, resolve paperwork issues that arise from customer. - Maintain customer requirements manual. - Generate customer report card. - All other duties as assigned.
CORE COMPETENCIES Commitment to company values and ethics Dependability: personally responsible, completes work in a timely manner, and performs tasks accurately Motivation: must maintain a positive attitude and strong work energy Strong customer orientation Organization: very detail oriented and always comes prepared Time management: ability to organize and manage multiple priorities and effectively deal with tight deadlines and pressure Teamwork: works harmoniously with others to get a job done, responds positively to instructions/procedures, and works well with others
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE Bachelor degree (B.A.) or equivalent from four-year college or technical school; or five years related experience and/or training; or equivalent combination of education and experience. - PC Literate (Word, Excel, Access) PHYSICAL DEMANDS/WORK ENVIRONMENT The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be regularly required to sit, stand, bend, reach and move about the facility. The environmental characteristic for this position is an office setting. Candidates should be able to adapt to a traditional business environment. SIGNATURE I understand that I am expected to adhere to all company policies and to act as a role model in the adherence to policies. I have read and agree that the contents of this job description accurately reflect my understanding of what is expected of me in this position. Employee Name: _______ Employee Signature: ______ Date: ______
Equal Opportunity Employer Minority/Female/Disability/Veteran